Shipping policy

Shipping Policy – Urban Supply

At Urban Supply, we’re committed to delivering your order quickly, safely, and efficiently.

📦 Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking information.

🌍 Shipping Locations

  • We currently ship to:
    • United States
    • International locations (selected countries)
  • If your country is not listed at checkout, please contact us before placing an order.

⏱️ Estimated Delivery Times

  • United States: 5–10 business days
  • International: 7–15 business days

Note: Delivery times may vary due to high demand, customs, or carrier delays.

💸 Shipping Costs

  • Shipping rates are calculated at checkout based on your location.
  • We may offer free shipping promotions from time to time.

📬 Order Tracking

  • Once your order ships, you’ll receive a tracking number via email.
  • Please allow 24–48 hours for tracking updates to appear.

🚫 Delays & Lost Packages

  • Urban Supply is not responsible for delays caused by:
    • Shipping carriers
    • Customs processing
    • Incorrect shipping information provided by the customer
  • If your package is lost, please contact us and we’ll do our best to assist.

📍 Incorrect Addresses

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

📦 Split Shipments

  • Orders may be shipped in multiple packages depending on product availability.

🛃 Customs & Duties (International Orders)

  • International orders may be subject to customs fees, import duties, or taxes.
  • These charges are the responsibility of the customer.

📩 Contact Us

If you have any questions about your order or shipping, feel free to reach out: